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Help us deliver a better tomorrow

At StarTrack, part of the Australia Post Group, we’re delivering for all Australians — from the vehicles that keep freight moving to the customers and communities that rely on us every day. We’re building a more efficient, sustainable, and connected logistics network — and we want you to help us lead the way.

About the opportunity

As a Duty Manager within our Network Operations team, you’ll be a key leader driving operational performance and cultural transformation across the branch. Reporting to the Fleet Manager, you’ll be responsible for ensuring safety, compliance, and service delivery standards are consistently achieved — while leading your team through change to deliver operational excellence.

This is a hands-on leadership role that requires strong people leadership and change management capability. You’ll coach and develop your team, foster accountability and engagement, and embed new ways of working that improve efficiency, customer service, and network performance.

What you’ll deliver with us

Success in this role means leading a high-performing, safety-focused, and customer-driven team that consistently delivers operational results. You’ll work closely with internal and external stakeholders to enhance network performance and lead continuous improvement across the branch.

You’ll also:

• Embed a strong safety culture through proactive leadership, compliance management, and corrective action strategies.
• Lead, coach, and develop a diverse team — building capability, engagement, and accountability.
• Champion change and continuous improvement initiatives to drive efficiency and operational excellence.
• Manage day-to-day transport operations, budgets, and performance outcomes.
• Build collaborative relationships across StarTrack, Australia Post, and third-party delivery partners to optimise end-to-end operations.
• Provide strategic and operational insights to support commercial decision-making and asset utilisation.

About you

You’re an experienced and adaptable people leader who thrives in fast-paced, change-driven environments. You have a proven ability to lead teams through transformation, engage others around shared goals, and maintain focus on safety, performance, and service excellence.

You’ll also need:

• Extensive experience in operational management (8+ years), ideally within transport, logistics, or fleet operations.
• Demonstrated success in leading teams through change and building a high-performance culture.
• Strong understanding of Chain of Responsibility (CoR) and compliance obligations.
• Proven ability to manage budgets, analyse operational data, and implement cost and process improvements (Lean/Six Sigma desirable).
• Experience managing in a unionised environment and resolving complex people or operational issues.
• Excellent communication, stakeholder engagement, and influencing skills.

How we’ll deliver for you

• A supportive, safety-first culture that values your leadership and wellbeing.
• Opportunities to grow your career within one of Australia’s largest and most trusted logistics networks.
• The chance to make a lasting impact — leading people, driving change, and shaping the future of delivery operations.

We’re delivering together

At StarTrack and Australia Post, we believe we’re at our best when we work as One Team — trusted, inclusive, empowered, and always curious. Join us and help deliver a better tomorrow for our customers, our communities, and each other.