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Help businesses thrive in eCommerce as a Small Business Account Manager !

Following a promotion, we have a unique opportunity for a customer-focused professional in Sydney to join our dynamic Business Account Management team at Australia Post.

In this role, you’ll support eCommerce clients across New South Wales, helping their businesses grow and succeed. Based in our Cleveland Street office (3 days in the office minimum) and working with customers over the phone / Microsoft Teams, you’ll act as a trusted partner to business as they use Australia Post & Startrack to reach their customers and expand their impact.

With a wide range of B2B, B2C and international freight solutions at your fingertips, you’ll play an important part in helping Australian eCommerce businesses connect their products with the people who love them.

About the opportunity

This role offers the perfect mix of relationship management, commercial thinking and growth opportunity. If you enjoy understanding your clients deeply, collaborating to achieve results and building long-term partnerships, this could be your next great career step.

You’ll manage a portfolio of successful eCommerce businesses over the phone and via Microsoft Teams, nurturing relationships, identifying opportunities, and contributing to our continued success in Sydney.

This is a great opportunity to develop your commercial career and play an important role in shaping the future of eCommerce.

What you’ll deliver with us

By delivering exceptional customer experiences and growing trusted relationships, you’ll help Australia Post and our customers succeed together. This role is part of our Small Business channel and whilst the majority of your interactions will be telephone based there will be opportunities to interact with customers in person or via web conferencing platforms 

 You’ll:

• Manage existing accounts, identifying ways to create value and expand services.
• Partner with business leaders to review performance and explore opportunities for growth.
• Analyse your portfolio to identify trends, risks and opportunities.
• Build long-term relationships through in-person and virtual meetings.
• Develop new business, leveraging the strong momentum across the eCommerce sector.
• Use AI technology in order to improve sales processes, serve customers better and to expand future opportunities.

About you

You’ll bring a genuine passion for helping customers succeed and an ability to build strong, authentic relationships. You may come from a sales, customer service or account management background, or perhaps you’ve worked in roles where understanding people and creating solutions have been key to your success.

You’ll be curious proactive, and open to learning. You’ll see challenges as opportunities and bring a positive, growth mindset to your work.

If you’re customer-focused, commercially minded and ready to take the next step in your career, we’d love to hear from you.

How we’ll support you

• Opportunities for career development and progression within our Account Management team.
• A supportive culture that values growth, collaboration and diverse perspectives.
• A range of benefits including novated leasing and corporate discounts.
• Connection and community with colleagues and customers through our offices and networks.

Interested?

If this sounds like you we encourage you to apply today.

Every application will be reviewed and considered.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.  

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.  

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au